Contact Support
- Below are the guaranteed service availability thresholds:
- from 8:00 to 22:00: 99.0% (average over 30 days)
- from 22:00 to 8:00: 90.0% (average over 30 days)
- The technical assistance service is active 7 days a week, 24 hours a day. The following times for taking charge of requests for assistance are guaranteed:
- from Monday to Friday from 8:00 to 20:00: within 3 hours of receiving the request
- from Monday to Friday from 20:00 to 8:00 of the following day and on Saturday and
- Sunday: within 9 hours of receiving the request
- In order to send a helpdesk request, open the sidebar and click HELP
- In order to contact our helpdesk, write an email to support@weschool.com
For any further request, please consult our Help Center (https://weschool.zendesk.com/hc/en-us)