How to contact WeSchool Help Desk

Contact Support

  1. Below are the guaranteed service availability thresholds:
    • from 8:00 am (CET) to 10:00 pm (CET): 99.0% (average over 30 days)
    • from 10:00 pm (CET) to 8:00 am (CET): 90.0% (average over 30 days)
  2. The technical assistance service is active 7 days a week, 24 hours a day. The following times for taking charge of requests for assistance are guaranteed:
    • from Monday to Friday from 8:00 am (CET) to 08:00 am (CET): within 3 hours of receiving the request
    • from Monday to Friday from 08:00 pm (CET) to 8:00 am (CET) of the following day and on Saturday and Sunday: within 9 hours of receiving the request
  3. In order to send a helpdesk request, click on the question mark in bottom part of the sidebar
  4. In order to contact our helpdesk, write an email to

For any further requests, please consult our Help Center (

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