During a Live session, network, audio, and video may not work as expected; while these problems are unrelated to WeSchool, here are some useful tips about connection issues and audio and video issues.
Connection issues
For example, a user with a weak connection may experience trouble seeing, hearing, or even disconnecting:
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check that your operating system and your browser are up to date with the latest version available.
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when many users join a Live session, it is best that only those speaking have the audio and the video on. This helps save everyone's bandwidth!
- If you join from a smartphone, download the app of the videoconference service used to host the Live Session (i.e. Google Meet app or Zoom app).
Audio and Video issues
If during a Live session, other participants can’t see or hear you, you may need to check Microphone and Webcam permissions:
- When you access a Live session for the first time, a confirmation message will appear which will ask for permission to access your webcam and microphone:
- You can manage Camera and Microphone permissions at any time Camera and the Microphone from the browser settings (from Desktop) or the device settings (from a smartphone or a tablet).
- If during the Live session there are background noises, suggest all the participants to use earphones (smartphone ones work well) or headphones.