Here’s a list of the possible errors that may prevent you from logging in or resetting your password and how to solve them:
Wrong email or password
If you have inserted the wrong email address or password, you’ll read this message when trying to log in:
💡 To solve this
Double-check the email address and the password: a small typo could prevent you from logging in! Otherwise, consider resetting your password.
Reset password hasn’t been completed
If you have requested a password reset without completing the procedure, you’ll read this message when trying to log in:
💡 To solve this
To log in, you must complete the password reset procedure.
Account signed via Single Sign-on
If you have signed up through your Google, Apple, or Microsoft account or your university credentials and you try to reset your password, you’ll read this:
💡 To solve this
Go back to the Login page and click on Sign in With Google, Apple, or Microsoft or on the University icons you’ve signed up with.
The password link is expired
If you have clicked on an expired password reset link, you’ll read this error message as you’re trying to confirm the new password:
A password reset link expires when you’ve already used it or if you’ve already requested a new password reset before using the link.
💡 To solve this
Request a new password reset and complete the reset procedure using the new link received via email.